Voice over Internet Protocol (VoIP) uses a combination of the campus network, the global internet system, and traditional telephone company access to the Public Switched Telephone Network (PSTN) to place and receive local and long distance calls. After carefully considering vendor proposals, senior UW-Madison leaders have selected Cisco as our VOIP vendor.
Jabber Client Overview - note, when the client launches, a NetID login screen pops up but with a spinning cursor as if it hasn't fully loaded. It has, so just ignore the spinning cursor and enter your credentials.
Voicemail
- Accessing your voicemail from a phone, dial 262-2500
- Access the Voicemail Portal from your computer
- Configure Email notification of new voicemail (note supported browsers)
- Change Voicemail PIN
- Voicemail Menus & Shortcuts
Self Care Portal is used for:
- Call Forwarding
- note, if the line you are forwarded to is on a call, or forwarded to voicemail, the incoming caller will receive your own voicemail message.
- Ring Settings
- Speed dial settings
- Voicemail Notifications (message waiting light and display settings on your hard phone)
- and more