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Problem

Click dimension identified some email addresses as "invalid recipient" - hard bounce, and applicants never receive transactional emails from WSB program offices, resulting in communication problems with emails.

Troubleshooting process

Check the contact record of the affected applicant
Navigate to his/her Auto and Bulk Sent Emails grid view
Click on the sent email record, which should display 0 deliveries

WSB Knowledge Base > Manage "Invalid recipients" identified by Click Dimension > image2019-6-11_12-45-39.png

Inspect the sent email record and identify the email address with the type of "Invalid Recipient"
Click on the record above to see the error message for this email event

WSB Knowledge Base > Manage "Invalid recipients" identified by Click Dimension > image2019-6-11_12-56-46.png

Verify the message on UW-Madison's KB site. eg. 550 5.1.1 means unknown or illegal email addresses
Follow this article to unblock the excluded emails due to bounces
re-send the messages if needed
Contact the applicant to correct the email address of the invalid recipient if unblocking is not working